LACEUP PRIVACY

Privacy Policy

Your privacy matters to us. This policy explains how LaceUp collects, uses, shares, and protects personal information when you visit our website, create an account, place an order, or contact us.

Effective date: 11 August 2026

How We Handle Your Information

1. Who We Are

This Privacy Policy applies to LaceUp and our website laceupbd.com. When this policy refers to “LaceUp,” “we,” “us,” or “our,” it means the LaceUp online store and the services we provide through our website.

2. Information We Collect

Depending on how you use our website, we may collect:

  • Your name, phone number, and email address.
  • Billing and shipping address.
  • Account information if you create a customer account.
  • Order details, purchased products, size selections, and transaction history.
  • Information you provide when contacting customer support or submitting a form.
  • Technical information such as IP address, browser type, device information, website activity, and cookie data.
  • Payment-related information necessary to complete a transaction. Payment details may be processed directly by the payment provider used at checkout.

3. How We Use Your Information

We may use your personal information to:

  • Process, confirm, and deliver your orders.
  • Communicate with you about orders, delivery, returns, refunds, or support.
  • Create and manage your customer account.
  • Prevent fraud, misuse, unauthorized transactions, and security risks.
  • Improve our website, products, customer service, and shopping experience.
  • Maintain business and transaction records where reasonably necessary.
  • Send promotional communications where you have provided consent or where otherwise permitted.

4. Cookies & Similar Technologies

LaceUp may use cookies and similar technologies to keep the website functioning properly and improve your shopping experience. Cookies may help remember cart contents, maintain login sessions, save preferences, measure website performance, and, where applicable, support analytics or marketing.

You can control or delete cookies through your browser settings. Disabling essential cookies may affect cart, login, or checkout functionality.

5. Payments

Payments made through LaceUp may be processed by third-party payment gateways or financial service providers. These providers may collect and process information required to authorize and complete your payment under their own privacy and security practices.

LaceUp does not intentionally store your complete payment card information when those details are handled directly by an authorized payment provider.

6. How We Share Information

We do not sell your personal information. We may share information when reasonably necessary with:

  • Courier and delivery partners.
  • Payment gateways and payment service providers.
  • Website hosting, security, email, analytics, and technical service providers.
  • Professional advisers or service providers supporting our business.
  • Government, regulatory, or law-enforcement authorities when disclosure is required by applicable law or a valid legal request.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer service, transaction records, fraud prevention, accounting, dispute resolution, and applicable legal or regulatory requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.

8. How We Protect Your Information

We use reasonable administrative and technical measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

9. Your Privacy Choices & Rights

Subject to applicable law and reasonable verification of your identity, you may contact us to request:

  • Access to personal information we hold about you.
  • Correction of inaccurate or incomplete information.
  • Deletion of personal information where legally permitted and no longer required.
  • Withdrawal of consent for optional marketing communications.
  • Information about how your personal data is being used.

Some information may need to be retained for transaction, accounting, fraud-prevention, dispute, or legal purposes.

10. Marketing Communications

If you choose to receive promotional emails, SMS messages, or other marketing communications from LaceUp, you may withdraw your consent or unsubscribe at any time using the available unsubscribe method or by contacting us.

Necessary transactional communications about orders, payments, delivery, security, returns, or refunds may still be sent.

11. Third-Party Websites & Services

Our website may contain links to third-party websites, payment providers, social platforms, or other external services. LaceUp is not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

Our online store is intended for general shopping purposes and is not designed to knowingly collect personal information from children who are not legally able to make purchases or provide valid consent. If you believe a child has provided personal information to us inappropriately, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable requirements. The updated version will be published on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact LaceUp:

Email: info@laceupbd.com
Phone: +8801930966653
Location: Dhaka, Bangladesh