LACEUP CUSTOMER CARE

Refund & Returns Policy

At LaceUp, we want you to feel confident about every purchase. If an item arrives damaged, defective, incorrect, incomplete, or the delivered size does not match the size you ordered, please contact our customer support team within 48 hours of delivery. Eligible products may qualify for a replacement or refund after verification and quality inspection.

Important: Returns are not accepted simply because you changed your mind after placing the order. Product-specific return terms, where applicable, will be shown on the relevant product page.

1. Valid Reasons to Return an Item

  1. The delivered product is physically damaged, broken, or defective.
  2. The delivered product is incorrect or significantly different from the product presentation/specification shown on our website.
  3. The delivered product is incomplete or has missing parts/accessories that were included with the order.
  4. The size delivered does not match the size you ordered.

2. Reasons That Will Not Be Considered Valid

  1. You no longer have a use for the product.
  2. You changed your mind about the purchase after the order was placed.

3. Conditions for Returning a Product

To be accepted for return, the product must meet all of the following conditions:

  1. The product must be unused, unworn, and unwashed.
  2. Original tags and any included accessories, freebies, manuals, or warranty materials must be returned with the product.
  3. The product must be returned in its original, undamaged packaging/box.

4. Return Request Window

If your order is damaged, defective, incorrect, incomplete, or the delivered size does not match what you ordered, please contact LaceUp within 48 hours of delivery. Requests submitted after this return window may not be eligible for return, replacement, or refund.

5. Refund Processing

If your returned product is eligible for a refund, the process begins after LaceUp receives the returned item.

  1. Returned products are generally received within approximately 2–3 working days after the customer initiates return delivery.
  2. After receiving the product, our team will complete a quality inspection, which may take approximately 1–2 working days.
  3. Once the return is approved, the expected refund processing time is up to 7 working days.

6. Possible Delays

In some cases, transportation delays, courier issues, public holidays, banking/payment processing, or other unexpected circumstances may cause the refund process to take longer than the estimated timeframe.

Need Help With a Return?

If you believe your order qualifies for a return, replacement, or refund, please contact LaceUp Customer Support within the applicable 48-hour return window and provide your order details and the reason for the request.

We appreciate your trust in LaceUp and hope you enjoy shopping with us.